24 HOUR POLICY
Your appointment is very important to us. It is reserved especially for you.
We understand that sometimes schedule adjustments are necessary.
Therefore, we kindly request at least
24 hour notice for cancellations or rescheduling of your appointment.
Please understand that our time is as valuable as yours, the one thing in the world we cannot get back.
When you forget, cancel, or wish to change your appointment without giving enough notice,
we miss the opportunity to fill that appointment time,
and clients on our wait list miss the opportunity to receive our services.
Therefore, we have a strictly enforced 24 hour cancellation and rescheduling policy.
Before booking any appointment, a credit card must be added to your file.
You may choose to pay in cash, e-transfer or credit upon arrival.
This is to ensure any appointment missed, late cancelled, or changed without 24 hour notice
will result in a charge equal to 50% of the reserved service amount.
As a courtesy, your appointments are confirmed electronically 48 hours before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago.
From this confirmation email, you have the option of the following without a charge:
confirm your appointment
reschedule/change/modify your appointment
cancel your appointment
respond back by email with any changes or issues
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely.
Thank you for viewing and supporting our 24 hour cancellation and rescheduling policy.
We love and appreciate you!
PLEASE NOTE: We are strictly adding this to our spa etiquette.
Any late arrival will shorten your appointment time accordingly
and will not be made up by running into the next client’s scheduled appointment.
As the world has experienced changes in 2020, we want to ensure our clients are all feeling safe.
For this reason we have updated a few important procedures.
Due to the nature of our treatments, we cannot wear masks while performing the services.
For this reason we would appreciate if you have travelled in the last 14 days, are feeling unwell, or have any health concerns that you cancel your appointment prior to the 24 hour notice and return only when you are feeling well on all accounts.
In order to eliminate further risks, we are also closing the waiting area.
Please arrive alone for your appointment.
No children or guests please.